Whenever an individual or a business decides that success has been attained, progress stops.

CRM SolutionsCRM is Customer Relationship Management, also sometimes known as relationship marketing or customer management. CRM is often used to refer to software applications that support the CRM business process, but CRM is more than just software, it is a way of doing business.  Dyer Media Group is changing the economics of enterprise applications by making Customer Relationship Management (CRM) easier. Easier to acquire. Easier to implement. Easier to extend. Easier to change.


vTiger

Vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.

In addition, vtiger features multiple database support, security management, and various web forms. The project is available in over 15 different languages.

Interface similarities between vtiger and the CRM module of the Zoho Office Suite have been noted. However, this seems to be attributable to common corporate sponsorship, not to a common software code base.

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SugarCRM

Designed with the individual in mind, Sugar offers the most innovative and intuitive user experience on the market – SugarUX™. With SugarUX’s modern and immersive interface, every customer-facing employee can effectively engage with customers every time thanks to a consistent Sugar experience regardless of your access point or device. Embedded collaboration tools help break down departmental silos and increase engagement and service levels. And best of all, Sugar provides contextual intelligence from internal and external data sources—all within a single dashboard—to drive more actionable insights for every user.

Sugar offers the broadest range of deployment options for on-premise and cloud, and is the industry’s most highly customizable CRM platform based on open technologies. Only Sugar gives users the level of flexibility needed to truly create differentiated, winning CRM strategies. Whether onsite, in the cloud, or On-Demand, Sugar offers the same level of functionality, customization and integration with 3rd party systems and tools. This means starting your CRM initiative knowing that Sugar scales with your business— no matter how large or customized.

Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM solution in the industry. However, the real value of Sugar goes far beyond the low total cost of ownership customers have enjoyed for more than a decade. In addition to the robust sales, marketing and support features, businesses can customize and build on the Sugar platform without hidden fees or forced upgrades to more costly editions. Additionally, users can make any number of integrations without additional charges or fees. And Sugar’s low cost of ownership means companies can place the power of Sugar into the hands of even more customer-facing individuals to drive consistent, exceptional customer relationships.

By breaking down departmental silos, and giving every customer-facing employee the tools they need to be more effective every day – Sugar provides a unique value and return on investment not seen in other CRMs. Only Sugar allows organizations to build truly automated end-to-end processes that help businesses focus on what matters most: making every customer relationship extraordinary.

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CiviCRM (For Non-Profit Organizations)

CiviCRM is an open-source tool for tracking and connecting with your organization’s supporters—donors, prospects, members, event participants, and email subscribers...even volunteers, clients, and grantees. It includes tools for storing and searching for this information, but unlike many tools, it features easy-to-build donation forms, event registration, bulk email, and data collection form built right into your Drupal, Joomla, or WordPress site. (Don’t have one of those content management systems? We can build a new site for you or set up CiviCRM on its own.)
 
With your website, CiviCRM is hosted online, accessible from anywhere with an internet connection. Open-source software, it’s free to download and install yourself. Why involve us? We bring extensive experience with CiviCRM, and our staff have backgrounds in nonprofit fundraising, program management, and advocacy.

We learn about your organization’s operations, data needs, and website status, and we plan an installation that meets your current needs and future possibilities. For most organizations, the cost of hiring CiviCRM professionals is significantly less than the lost staff time of tinkering with it yourself or dealing with a system that doesn’t match your work process.

Initial configuration means making decisions about how to store information. Is something an attribute that belongs on a contact’s record, or is it really an activity to be recorded as involving the contact? Through conversation with clients, we solve these problems with our understanding of CiviCRM’s data structure and built-in tools as well as experience with dozens of organizations in similar situations.

Configuration also means integrating your website with the CRM even beyond basic forms. We can set up CiviMail, the integrated bulk email system for CiviCRM. Membership organizations also make use of CiviCRM for restricted member-only content and dynamic member directories that automatically stay up-to-date.

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